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1. Create an environment that welcomes diversity in your work setting.
2. Utilize effective communication techniques to establish rapport, gain improved understanding and create trusting relationships.
3. Identify various cultural assessment methods.
4. Collaborate with patients to include family members, healing practices and healers.
5. Facilitate discussion about birth and end-of-life beliefs and decisions.
6. Develop opportunities to find common ground with patients, families & colleagues.
7. Generate cultural learning opportunities that meet the educational needs of diverse populations and ages.
8. Identify the various clinical implications when incorporating cultural beliefs into the plan of care.

Demographics and Diversity in America

• Defining cultural competence
• Approaches towards cultural competence
• Solutions for health disparities in underserved communities

Cultural Beliefs, Values & Practices

• Increasing awareness of personal and organizational bias
• Avoiding stereotypes
• Components of culture
• Major ethnic groups in America
• Nontraditional cultural groups

Establishing Trust and Rapport

• Identifying decision makers
• Collaborating with families

Communicating Across Cultures

• Understanding verbal & non-verbal cues
• Effectively using Interpreters
  • What qualities are important in an interpreter
  • When and how can they be used
  • Legal and ethical considerations

Clinical Implications and Considerations

• Assessing cultural health care beliefs:
  • Immunizations
  • Blood transfusions
  • Preventative care
• Genetic risks related to ethnicity
  • Tay-Sachs disease
  • Sickle cell
• Disease prevalence
  • Cancers
  • Heart disease
  • Infant mortality
• Pregnancy and childbirth
  • Effects of female genital mutilation
• Establishing care for immigrants and refugees
• Health care system barriers
  • Tuberculosis
  • HIV/AIDS
  • Parasites
  • Hepatitis B
  • Malaria
• Strategies to incorporate cultural rituals into the inpatient setting

Challenges in Compliance

• Treatment efficacy
• Patient education
• Patient adherence strategies
  • Obesity
  • Diabetes
  • Hypertension

Alternative Medicine

• Traditional herbs
• Using ETHNIC
  • Explanation, Treatments, Healers, Negotiate, Intervention, Collaboration

End of Life Practices

• Family expectations & responsibilities
• Advanced directives & DNR
• Communicating bad news

Dietary Modifications

• Incorporating dietary beliefs into the plan of care
• Overcoming dietary restrictions
• Importance of patient education
• Lactose intolerance

Patient Education

• Teaching & Learning principles
• Customizing educational materials
• Assessing outcomes

Healing ~ a Religious & Spiritual Experience

• The power of core values
• Religious perspectives
• When religious values conflict

Tracey Long, PhD, MSN, RN, APRN-BC, CDCE, CCRN, CNE

As a registered nurse for 36 years, Dr. Long has worked in critical care, emergency medicine, primary care, and endocrinology. She is a professor of nursing at Chamberlain University and family nurse practitioner. She has been a certified diabetes care and education specialist for 25 years and teaches a certified diabetes educator review course. She teaches medical Spanish and one of her favorite activities is taking nurses and allied healthcare professionals each summer to offer free medical clinics to underserved communities around the world with her non-profit organization www.bridgesforhealth.org.

As a published author, she has written a book on how to thrive with diabetes, not just survive, three children’s health books, three books on family history and many professional research articles. She married her college sweetheart, and they have their own "long legacy" of 6 children who teach her what’s really important in life.

Speaker Disclosures:
Financial: Tracey Long has employment relationships with Utah Body and Soul, College of Southern Nevada, Chamberlain College, Travelers Education Group, Nurse.Com, and Atrain. She receives a speaking honorarium and recording royalties from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Tracey Long is a member of the American Association of Nurse Practitioners, the American Association of Critical Care Nurses, the American Diabetes Association, the National Certified Diabetes Educator Association, and the American Nurses Association. She is on the editorial board of the Journal of Medical Education Development and is a contributing editor Yangtz Journal of Medicine.

For U.S. and Canadian customers, a CE test is available for $9.99 USD per participant. International CE rates may vary; please contact our Customer Service at 1-800-844-8260 for more details.

Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self study is an acceptable form of continuing education. Please refer to your state rules and regulations.

Certificates of Successful Completion may be emailed, faxed or mailed to participants completing the post-test/evaluation and paying the CE fee.

**Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners. For speaker disclosures, please see the faculty biography.

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Nurses/Nurse Practitioners/Clinical Nurse Specialists - Credit Expired: 4/1/2018
No CE available for this board.

California Nurses: PESI, Inc. is a provider approved by the California Board of Registered Nursing, Provider #:17118 for 6.0 self-study contact hours.

You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Florida Nurses: PESI, Inc. is an approved provider by the Florida Board of Nursing. Provider #: FBN2858. These materials qualify for 6.0 self-study contact hours.

Iowa Nurses: PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 6.3 self-study contact hours.

Copies of the evaluation may be sent to the IBON. You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Florida Occupational Therapists & Occupational Therapy Assistant: PESI, Inc. is an approved provider with the Florida Board of Occupational Therapy. Provider Number 50-399. This self-study course qualifies for 6.3 continuing education credits.

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Physical Therapists & Physical Therapist Assistants
This self-study course consists of 6.25 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.

California Physical Therapists & Physical Therapist Assistants: PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This self-study lecture qualifies for 6.25 continuing competency hours.

Illinois Physical Therapists & Physical Therapist Assistants: PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 6.0 CE credit hours.

New York Physical Therapists & Physical Therapist Assistants: PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 7.6 contact hours.

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Speech-Language Pathologists & Audiologists
This course contains 6.0 hours of self-study continuing education. It was not offered for ASHA CEUs. Please retain your certificate of completion. If audited for ASHA Certification Maintenance, you can submit this certificate of completion at that time. For state licensure, teacher certification renewal, or other credential renewal, contact those agencies for information about your reporting responsibilities and requirements.

California Speech-Language Pathologists/Audiologists: PESI, Inc. is an approved provider with the California Speech-Language Pathology and Audiology Board, #PDP 319. This course meets the qualifications for 6.0 hours of self-study continuing professional development credit for Speech-Language Pathologists or Audiologists, as required by the California Speech-Language Pathology and Audiology Board.

Kansas Speech-Language Pathologists: Approved for 7.5 self-study continuing education clock hours for Kansas licensed Speech-Language Pathologists by the Kansas Department for Aging and Disability Services.

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Social Workers
PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this self-study course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 Clinical Practice continuing education credits. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.

Canadian Social Workers: PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this self-study course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 Clinical continuing education credits. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation. Canadian provinces may accept activities approved by the ASWB for ongoing professional development.

Illinois Social Workers: PESI, Inc. is an approved provider with the State of Illinois, Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 159-000154. Successful completion of this self-study activity qualifies for 6.0 contact hours.

Minnesota Social Workers: PESI, Inc. is an approved provider with the State of Minnesota, Board of Social Work. Provider #: CEP-140. This self-study course has been approved for 6.0 continuing education hours. A certificate will be issued upon successful completion of a post-test.

California Social Workers/ Counselors/Marriage & Family Therapists/Licensed Educational Psychologists: The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs. A full list of approval agencies accepted by the BBS can be found at www.bbs.ca.gov/licensees/cont_ed.html under “Where to find CE Courses.” This intermediate level activity consists of 6.0 clock hours of continuing education instruction.

Florida Social Workers, Marriage & Family Therapists, and Mental Health Counselors: PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number 50-399. This self-study course qualifies for 6.25 continuing education credits.

Ohio Social Workers, Counselors, and Marriage & Family Therapists: PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #: RCST071001. Successful completion of this self-study course meets the qualifications for 6.25 clock hours of continuing education credit.

Pennsylvania Social Workers/Counselors/Marriage & Family Therapists: This intermediate activity consists of 6.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please contact your licensing board to determine if they accept programs or providers approved by other national or state licensing boards. A certificate of attendance will be awarded at the end of the program to participants who are in full attendance and who complete the program evaluation. Full attendance is required, variable credits may not be awarded per the Pennsylvania State Board.

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Other Professions
This self-study activity qualifies for 6.25 clock hours of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements.

Disclaimer: **Information obtained in this course should be used within your scope of practice.
**It is your ethical responsibility to report accurate hours to your licensing board.
**All self-study participants must complete and pass (80% or better) a post-test and evaluation prior to receiving a certificate of completion. If you require a copy of the test/evaluation for CE purposes, please print at the time you take the test. Or you may call our customer service department and a copy of your test/evaluation will be emailed to you. Please allow 30-45 days.

Nurses, Occupational Therapists & Occupational Therapy Assistants, Physical Therapists/Physical Therapist Assistants, Physician Assistants, Social Workers, Speech-Language Pathologists, and other Healthcare Professionals